Shipping Q/A
How is shipping calculated?
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- Shipping rates are calculated by weight and size. Prints, postcards, and other thin and lightweight products can go as untracked letter mail, making them the most affordable. Other products must be shipped as a parcel.
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How are shipping times estimated?​
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- Shipping estimates are given at the checkout but no shipping method offered is guaranteed. Shipping can range based on province/state and rural/urban locations. My shipping estimates are based on the average it time it takes to arrive but they may be shorter or longer for you. Please be patient and email me if you have any issues.
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What is shipping like in Canada?
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- Almost all of my shipping has switched to ChitChats from Canada Post to deliver tracking to almost all orders and arrival dates of 2-6 business days. Rural locations, PO boxes, or northern addresses must be shipped with Canada Post which can take 5-10 business days depending on if it's letter mail or a tracked parcel.
- Free shipping is available on orders above $100 (CAD).
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What is shipping like to the US?
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- To the US, as of August 28th, only specific products of mine can cross the border as a result of President Trump removing the de minimus exemption between the US and Canada. Only orders with paper products like prints, stickers, posters, and calendars will be accepted.
- Paper products (excluding calendars) can be sent as untracked letter mail, which takes about 15 business days, though delays by a few extra business days can occur to certain states and rural locations.
- For large orders or orders with calendars, I've now switched entirely to tracked shipping which takes approximately 8-12 business days.
- Free shipping is available on orders above $100 (CAD).
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What is shipping Internationally like?
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- Packages can be shipped internationally to most European countries, Australia, and New Zealand. There is no longer a surface shipping method to resolve order issues and packages taking too long. The two options are untracked air or tracked air delivery. International air shipping ships arrives in about 15-20 business days. The last option is tracked shipping which is highly encouraged for international destinations.
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Do you know where my shipment is, can you track it?
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- About 80% of my orders are now being shipped with tracking. Please check your junk mail for tracking updates.
- Unfortunately, I cannot track any packages that have not had paid tracking in the order. It is impossible to track untracked mail and parcels. Letter mail options in both Canada and the US are there for people without deadlines for delivery. If you are purchasing a gift or need it by a certain time, please purchase tracked shipping. If an untracked package has exceeded its estimate time of arrival, we both have to wait for the package to arrive or be returned and then we can work out a solution to get your order back to you.
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My order was returned, how can I get it back?
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- Depending on the reason for the return, I will either send you a new order or I will wait for the return and send it back. If the address you had in your order was correct and legitimate, then I will send a new order back to you free of charge. If the order was returned because you were not available to accept it or the address was incorrect, then you have to pay for shipping again to send it out.
For any more information, email me :)